A refund is issued once Amazon receives your return or the seller informs us of the receipt of the return.

The following is the refund deadline after Amazon receives the item or the seller notifies us of receipt of the return:

 Refund method Refund Time-frame 
 Amazon Pay Balance 2 hours
 Credit/Debit Card FBA orders: 2-4 Business Days | Seller-Fulfilled orders: 3-5 Business Days
 UPI Linked Bank Account 2-4 business days
 NEFT to Bank Account FBA orders: 2-4 Business Days | Seller-Fulfilled orders: 3-5 Business Days
 Paper Cheque 8-10 business days

If the standard time limit mentioned in the above table has expired and you still have not received your refund, please contact your credit or debit card issuer or your bank for more information. The money will not be processed in cash. Refunds can only be processed through paper checks in exceptional cases.

To fulfill Amazon (FBA) orders:
  1. If the payment method you paid at the time of purchase (eg credit/debit card) is no longer valid, a refund will be issued via demand draft.
  2. If we receive a payment failure notice from your bank, a refund will be issued via the demand draft.
We will send you an email, in which you can give us your name and address by calling us where you want the demand draft sent. After receiving these details, a refund will be initiated.

For seller-filled orders:
  1. For damaged / defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  2. In any situation, where a refund is required, the seller is required to authorize that refund. Amazon.in can help you get the refund facility only when the seller informs us about the receipt of the item. Once the seller informs us of the receipt of the returned item, the above refund period will apply for processing refunds.
Refund for payment on delivery order
For pay on delivery orders, refunds will be processed either to your bank account (National Electronic Fund Transfer (NEFT)) or to an Amazon account (in the form of Amazon Pay Balance). If you want to receive payment for the delivery order in your bank account, you can update the bank account details from here.

Note: Refunds cannot be processed in third-party accounts. The name on your Amazon account must match the name of the bank account holder.

Paper check clearing
All check refunds will be in the form of "At Par" Deutsche Bank Checks. All Deutsche Bank checks are cleaned locally in the following cities:

 Ahmedabad Delhi Ludhiana Pune
 Aurangabad Gurgaon Moradabad Salem
 Bangalore Kolhapur Mumbai Surat
 Chennai Kolkata Noida Vellore

  • If you plan to present the check to the person in another city, make sure that your beneficiary bank sends the check for outstation clearing.
  • If you are dropping the check in the withdrawal box in any of the above cities, use the box marked Local check box.
  • If you are dropping the check in the clearance box in another city, check the Outstation check box.
  • Failure to follow the above instructions may cause the check to not be processed and a fine may be imposed by the bank.

Note: Once the check is issued, Amazon will send you an e-mail with the tracking details of the refund check within 4 business days from the date of the refund.

Shipping cost refund
Shipping costs of up to Rs 100 will be refunded, for fulfillment by Amazon and Prime eligible items and seller-fulfilled items. The cost of gift-wrapping, if any, will be refunded.

Note: If you charge a shipping fee of more than Rs 100 for returning large and heavy items, you can contact here for an additional refund. For refund of such additional charges, proof of payment will have to be produced like courier receipt. Please note that the above benefits are not applicable to orders sent from vendors outside India.

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